How PayGo Works
Step 1
Customer Makes Payment
Customers receive a notification of account status, prompting them to make a payment via a variety of locations and methods.
Step 2
PayGo Recognizes Payment
Utility systems are updated with account status. Highly configurable communications are sent to the customer through multiple channels.
Step 3
Utility Activates Customer
Upon receipt of payment, business rules are executed, the relevant utility service is connected, and funds are delivered to the utility.
What PayGo Is
PayGo is a Prepay and Postpay utility billing and payment solution which leverages existing smart meter infrastructure to give customers control over their consumption and payment options.
PayGo Advantages
PayGo was built upon the premise that understanding utility challenges was the best way to deliver solutions that truly empower utility customers and employees.
Why Prepay
Prepay greatly improves the relationship between the customer and utility provider – and is becoming the industry standard in managing utility payments and consumption.
What People Are Saying About PayGo
“The number one thing customers like about Prepay is the ability to have control over their power bill and to be able to pay when they want to pay. They feel that’s an awesome ability that they’ve never had in the utility space.”
Ronnie Noble
Director, Customer Service
Georgia Power
“PayGo offers a total package that includes billing, payment, and customer notifications — and the solution is flexible enough to meet changing customer needs.”
Carrie Harkness
Project Manager
Consumers Energy
“The whole thing is just really terrific to me. What I love is that you’re going to get an alert that says, “You have $10 left. Based on your usage patterns that $10 is going to last you this long because it’s going to be hot.” It lets you actually see that, there’s a visual that goes with it. It takes that Smart Meter and makes the customer a smart user of that meter.”
Liz Coyle
Executive Director, Georgia Watch
Consumer Advocate