A Broad Range of Expertise at Your Disposal
PayGo works with our clients throughout implementation to ensure business requirements are fulfilled. The PayGo team leverages years of experience and applies it throughout the entire process, from blueprinting to go-live. We not only help facilitate the PayGo components of the solution but also the entire Pre-Pay business and technical environment.
Rate approval, consumer protection rules, and familiarity with energy efficient standards are critical elements of the business planning phase. PayGo leadership has a track record of working with clients to help prepare and deliver testimony to Utility Commissions enabling approval of Pre-Pay.
Rate structures, moratoriums, tax and adder considerations, bill messaging and minimum payments are a few of the key elements that our solution integrates on behalf of the utility. The PayGo system is flexible enough to meet your specific needs. We know what has worked for other utilities and we leverage that experience and know-how to cut down on time to market.
Marketing Analytics + Channels
Customer analytics, pilot considerations, deposit replacement programs, messaging, social media and channel strategies are core marketing components where PayGo can help you achieve successful program outcomes.
Call Center Integration
IVR strategy, CTI/Screen display, separate agents, training process, metrics and escalations are key pieces of the integration puzzle. Our expert team can help lead you through this process. Already up and running with a call center program? PayGo can enhance your efficiency and results. Whether it is optimizing call center scripts or providing one-on-one feedback to specific agents, our number one focus is to make your Pre-Pay program successful.
Notification options, messaging content, frequency-method and low balance alerts are all options available to each client. PayGo will identify all relevant elements and incorporate them in your system configuration.
Disconnect rules, balance transfers, payment processing, walk-in centers and payment arrangements are all critical decisions. How do you do it? What is best-in-class? What has PayGo seen work well? We address your options clearly and succinctly.