The PayGo Advantage
An innovative, end-to-end solution for utility payment management + customer service.
Experience and Legacy
We understand your focus on testing, accuracy, and customer service.
Maybe it’s the culture. Perhaps it’s the fact that utilities have front line safety requirements that require extensive redundancy, repeated cycle testing, and methodical pilots and controlled new product roll outs.
PayGo was built upon the premise that understanding utility challenges was the best way to deliver solutions that truly empower utility customers and employees. Accordingly, our leadership team reflects a deep understanding of everyday issues that impact utility employees and customers, as well as the complex business requirements solutions need to address.
Leveraged Infrastructure
PayGo leverages the distributed processing power available in today’s new electric meters.
PayGo is an application that adds to the returns envisioned in the AMI / AMR business cases. In the last few years, memory inside Smart Meters has increase to as much as 128 megabytes from the old standard of 256 kilobytes. That’s a 50,000% increase in memory.
A Complete Solution
Real Time PrePay
PayGo software and technology resides from the back office all the way to the smart meter providing a full, real time meter to cash solution.
Payments
Full payment platform for credit/debit/ACH with SSO for web portals, mobile, IVR and kiosks. CheckOut by PayGo® provides in line cash payments at nearly 200,000 retail locations.
Regulatory and Marketing
PayGo knows major utility, especially IOUs. We understand support for regulatory activities and the marketing requirements to make PrePay successful at the utility.
Fully Integrated
PayGo is the only company that can provide a fully integrated customer engagement and optional payment solution.
This enhanced level of service maximizes the benefits to the customer while reducing operational costs for the utility.
Predictive Intelligence
PayGo uses predictive intelligence to forecast energy consumption and suggests real-world actions to stay within the customers remaining energy allowance.
At any time, the customer may “refill” or add to their allowance by entering their payment information on their smartphone, or use cash or debit cards at a number of local retail establishments right at the point of purchase.
A Complete Mobile Payments Platform
Our commitment to mobile payments is so strong, that companies use PayGo as their mobile payment platform of choice for both PrePay and PostPaid.
The platform can be integrated into the utility’s existing web portal for the same look and feel which is simply another way to drive higher customer satisfaction for the utilities that participate. Once again, PayGo’s integrated payment processing competency makes it a simple, lower cost, integrated way to drive higher service levels.
Now Utility Payments Can Be Made In The Checkout Lane
Now utility customers can make prepay and postpay payments while shopping at retail locations such as CVS, Family Dollar, Dollar General, Walgreens, Walmart, 7-Eleven, and Speedway.
What PayGo Is
PayGo is a PrePay and PostPaid utility billing and payment solution which leverages existing smart meter infrastructure to give customers control over their consumption and payment options.
How PayGo Works
PayGo leverages existing smart-meter infrastructure to provide an innovative, end-to-end process.
Why PrePay
PrePay greatly improves the relationship between the customer and utility provider – and is becoming the industry standard in managing utility payments and consumption.
What People Are Saying About PayGo
“The number one thing customers like about PrePay is the ability to have control over their power bill and to be able to pay when they want to pay. They feel that’s an awesome ability that they’ve never had in the utility space.”
Ronnie Noble
Director, Customer Service
Georgia Power
“PayGo offers a total package that includes billing, payment, and customer notifications — and the solution is flexible enough to meet changing customer needs.”
Carrie Harkness
Project Manager
Consumers Energy
“The whole thing is just really terrific to me. What I love is that you’re going to get an alert that says, “You have $10 left. Based on your usage patterns that $10 is going to last you this long because it’s going to be hot.” It lets you actually see that, there’s a visual that goes with it. It takes that Smart Meter and makes the customer a smart user of that meter.”
Liz Coyle
Executive Director, Georgia Watch
Consumer Advocate