Utilities Win
Prepay makes the utility a trusted source of real-time information + empowerment.
A Happier Customer = A Healthier Business
Prepay changes the relationship between a utility and its customers, and the transformation is amazing.
With Prepay, the utility acts as a trusted source of real-time information and customer empowerment. The utility becomes a partner instead of an opponent. Where there used to be consequences there are now options. Power and choice now belong to the customer - it's literally in their hands.
Prepay Is Customer Friendly
Prepay gives customers the freedom of choice – and the ability to take control of their consumption.
- No deposits
- Lower fees
- Flexible payment options
- Reduced Consumption
Prepay Is Good Business
Prepay frees up precious capital resources, allowing Utilities to focus on providing reliable energy, clean water, and gas to keep homes warm.
- Eliminates customers write-offs
- Improved cash-flow
- Reduced call center costs
Prepay Is Regulator Friendly
Prepay provides customers with the security and stability of never having to go without.
- Higher Customer Satisfaction
- Opt-in participation
- Low-cost sustainability option
Consumers Win
Prepay means no more deposits, late charges, or connection fees. Customers choose when, where, and how often to pay. Feedback is real-time and consumption is reduced. Customer satisfaction is through the roof.
The Environment Wins
Prepay has demonstrated 10% reduction in utility usage. That means fewer power plants and reduced pressure on infrastructure. Customers who manage their consumption benefit the world we all share.
Why PayGo
From the meter to collection, PayGo manages the entire process for utilities. No other company has the industry know-how and experience to make sure Prepay implementation is as seamless and reliable as PayGo.
What People Are Saying About PayGo
“The number one thing customers like about Prepay is the ability to have control over their power bill and to be able to pay when they want to pay. They feel that’s an awesome ability that they’ve never had in the utility space.”
Ronnie Noble
Director, Customer Service
Georgia Power
“PayGo offers a total package that includes billing, payment, and customer notifications — and the solution is flexible enough to meet changing customer needs.”
Carrie Harkness
Consumers Energy
“The whole thing is just really terrific to me. What I love is that you’re going to get an alert that says, “You have $10 left. Based on your usage patterns that $10 is going to last you this long because it’s going to be hot.” It lets you actually see that, there’s a visual that goes with it. It takes that Smart Meter and makes the customer a smart user of that meter.”
Liz Coyle
Executive Director, Georgia Watch Consumer Advocate