Agency & Social Programs

Reducing service cost while enhancing recipient satisfaction.

Eliminate Paper Flow Between Agencies

The solution (“PayGency”), is designed to eliminate the paper flow between the relevant agency and the utility, as well as to provide an accountable audit trail. We believe this solution will beneficially impact the cost of providing these services, while enhancing both agency and recipient satisfaction.

In addition to the regular provisioning of services, utilities are responsible for enabling a series of payments programs for their customers. There are a variety of social programs that are either needs based, weather-related, or emergency-based. PayGo has developed an electronic means for the accountable agency to issue payments on behalf of individuals for payment of all or part of their electric bill.

PayGo is currently working towards implementation which could support the following groups, as well as many other relevant programs:

H.E.A.T.
United Fund

Salvation Army
United Fund

D.F.A.C.S.
LIHEAP

LIHEAP

CheckOut By PayGo

Part of our overall platform, CheckOut by PayGo is a utility payment solution with over 200,000 retail locations.

Implementation

PayGo's team works with you throughout implementation to make sure your business requirements are delivered.

Your Kiosk + PayGo

Provide safe, secure, efficient utility payments and program enrollment in retail locations or utility payment centers.

Gift Certificates

Customers have the ability to allocate funds to the balance of any account for children and other dependents.

PayGo Utilities

Metering and monitoring utility consumption for utility providers

PayGo Electric

Electric meter reading and data analysis

What People Are Saying About PayGo

“The number one thing customers like about Prepay is the ability to have control over their power bill and to be able to pay when they want to pay. They feel that’s an awesome ability that they’ve never had in the utility space.”

Ronnie Noble

Director, Customer Service
Georgia Power

“PayGo offers a total package that includes billing, payment, and customer notifications — and the solution is flexible enough to meet changing customer needs.”

Carrie Harkness

Consumers Energy

“The whole thing is just really terrific to me. What I love is that you’re going to get an alert that says, “You have $10 left. Based on your usage patterns that $10 is going to last you this long because it’s going to be hot.” It lets you actually see that, there’s a visual that goes with it. It takes that Smart Meter and makes the customer a smart user of that meter.”

Liz Coyle

Executive Director, Georgia Watch Consumer Advocate